Swissôtel Al Maqam

Swissôtel Al Maqam is a 5-star hotel located within Al Maqam Tower, part of the prestigious Abraj Al Bait complex in Makkah. The hotel blends authentic Swiss craftsmanship with warm Arabian hospitality. With direct and swift access to the Holy Mosque (Al Haram), it is a luxurious choice for guests seeking a comfortable and distinguished stay.

Location & Nearby Landmarks

Address: King Abdulaziz Endowment – Al Maqam Tower (F) – Ibrahim Al Khalil Street, Makkah.

Swissôtel Al Maqam is less than 100 meters from the Holy Kaaba and Al-Masjid Al-Haram.

It features a dedicated entrance via Ibrahim Al Khalil Street and Um Al Qura Tunnel (B2). Special guest elevators provide direct access to Al Haram from the rooms within minutes, ensuring more convenient and private access to prayer times compared to other hotels in the complex.

The hotel is directly connected to Abraj Al Bait Mall, offering a variety of shopping and dining options.

Room Types & Views

Swissôtel Al Maqam features 1,624 rooms and suites, ranging from approximately 34–38 sqm.

Room types include: Classic, Premier, Junior Suite, and Family Suites.

Guests can choose from rooms with views of Al Haram, or partial/full views of the Kaaba.

All rooms are elegantly furnished and equipped with a minibar, TV, tea/coffee facilities, desk, safe, ironing table, and religious amenities.

Facilities & Services

• On-site parking is available for an additional fee.
  
  

• Valet parking is also offered at a charge, provided upon request.
  
  

• Complimentary Wi‑Fi is available throughout the hotel.
  
  

• 24-hour front desk and security services.
  
  

• Daily housekeeping, dry cleaning, ironing, and room service.
  
  

• Private walkway to the shopping mall, with ATM and currency exchange services.
  
  

• Airport transfers, car and minivan rentals are available via the concierge desk.
  
  

Dining Options

• Al Khairat Restaurant serves a variety of international and Arabic dishes.
  
  

• Masharif Tea Lounge offers a relaxing setting for coffee and light snacks.
  
  

• Swiss Express provides quick groceries and ready meals from 7:00 AM to midnight.
  
  

• A rich breakfast buffet with both Western and Arabic cuisines is available; pre-booking with the room is recommended.
  
  

Stay Policy

• Check-in starts at 4:00 PM; check out before 12:00 PM.
  
  

• Extra beds or cribs are available upon request. The hotel is family-friendly.
  
  

Rates & Taxes

• Prices include local taxes and service charges.
  
  

• No security deposit required, but confirmation is recommended based on booking type.
  
  

Payment & Cancellation Policy

• Credit cards accepted; payment upon arrival or in advance, depending on the offer.
  
  

• Cancellation policies vary depending on offer type and season (especially during Hajj & Umrah).
  
  

Pet Policy

• Pets are not allowed. No exceptions mentioned.
  
  

Hajj & Umrah Season Policies

In accordance with regulations for Hajj season 1446H, no guest is allowed to stay or check in to hotels within Makkah unless holding an official Hajj permit or valid entry authorization issued by the authorities.

Only Saudi citizens are allowed to stay during this period. Performing Umrah during Hajj season is strictly prohibited, in line with official instructions and crowd control regulations.

Booking and cancellation flexibility may be limited during peak seasons.

Prohibited Items & Activities

• Smoking is strictly prohibited in all rooms and public areas.
  
  

• Loud activities and parties are not allowed.
  
  

• Cooking in rooms or bringing outside food is not permitted without prior approval.
  
  

Frequently Asked Questions

Guest Reviews & Experiences

Swissôtel Al Maqam Makkah has a Booking.com rating of 8.6, based on 29,603 reviews.

From Reddit user experiences:

Some guests noted occasional elevator delays during prayer times, but overall the service and experience were rated as excellent.

Final Recommendation

Swissôtel Al Maqam is an outstanding option for pilgrims seeking exceptional proximity to Al Haram, swift access, and high-end hotel service. Ideal for families and elderly guests. Booking a room with a Kaaba view is highly recommended for a spiritually enriching stay.